Terms & Conditions
1. Introduction
Welcome to Mums Providore.
These Terms and Conditions apply to your use of our website and to any enquiries, quotes, orders, deliveries or supply arrangements made with Mums Providore.
By using our website, requesting a quote, placing an order or purchasing products from us, you agree to these Terms and Conditions.
In these Terms, “we”, “us” and “our” refers to Mums Providore. “You” and “your” refers to the customer, business, website visitor or person using our services.
2. About Mums Providore
Mums Providore is a Sydney-based fruit and vegetable wholesaler operating from Flemington Market, supplying fresh fruit, vegetables, herbs, seasonal produce and specialty items to businesses across Sydney.
We supply businesses including cafes, restaurants, schools, food manufacturers, retail shops, catering businesses and commercial kitchens.
3. Website Information
The information on this website is provided for general information purposes only.
We make reasonable efforts to keep the information on our website accurate and up to date. However, produce availability, pricing, delivery areas and supply arrangements may change depending on market conditions, seasonal availability and business requirements.
Images shown on the website are for illustration purposes only. Actual produce, packaging, size, colour and appearance may vary.
4. Wholesale Enquiries and Quotes
You may contact us through our website, phone or email to request a wholesale produce quote.
Submitting an enquiry does not create a confirmed supply agreement. We may contact you to discuss your business, produce requirements, delivery location, delivery frequency and account suitability.
Any quote we provide is based on the information available at the time. Produce pricing may change due to market availability, seasonal changes, supplier pricing, transport costs and other factors outside our control.
Unless stated otherwise, quotes are not guaranteed for future orders and may be updated at any time.
5. Orders
Orders may be accepted by phone, email, online form, message or other agreed method.
An order is not considered confirmed until we have accepted it. We reserve the right to decline, adjust or cancel an order where products are unavailable, delivery is not possible, payment terms are not met or the order cannot reasonably be fulfilled.
Customers are responsible for ensuring all order details are accurate, including product requirements, quantities, delivery address, contact details and delivery instructions.
6. Product Availability
Fresh produce is subject to daily market availability, seasonal conditions and supplier stock levels.
We will make reasonable efforts to supply the products requested. However, some items may be unavailable, substituted or supplied in different sizes, grades or packaging depending on availability.
Where appropriate, we may contact you to discuss substitutions or changes to your order.
7. Pricing
Prices may vary depending on produce type, quantity, market conditions, delivery location, order frequency and customer arrangements.
Unless otherwise stated, prices are provided in Australian dollars.
Any applicable GST, delivery charges or other fees will be advised where relevant.
We reserve the right to update prices at any time before an order is confirmed.
8. Delivery
Mums Providore delivers fresh produce to businesses across Sydney.
Delivery availability may depend on your location, order size, delivery schedule and business requirements.
Customers must provide accurate delivery details and ensure someone is available to receive the delivery at the agreed time or location.
If delivery cannot be completed due to incorrect details, no access, no one available to receive goods or other customer-related issues, additional delivery charges may apply.
9. Delivery Times
We aim to deliver orders within the agreed delivery window where possible.
Delivery times may be affected by market delays, traffic, weather, supplier availability, vehicle issues or other circumstances outside our control.
We will make reasonable efforts to notify customers of significant delays.
10. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Changes or cancellations may not be possible once the produce has been sourced, packed, dispatched or delivered.
Because fresh produce is perishable, cancellations may be declined or charges may apply where stock has already been purchased or prepared for your order.
12. Fresh Produce Quality
We take reasonable care to supply fresh produce in good condition at the time of delivery.
Fresh produce is perishable and should be inspected upon delivery. Customers should store produce appropriately after delivery to maintain freshness and quality.
If you believe there is an issue with the quality, quantity or condition of your order, please contact us as soon as possible after delivery with details and photos where relevant.
13. Claims and Issues
Any concerns regarding missing items, incorrect items, damaged produce or quality issues should be reported promptly after delivery.
We may request photos, order details or further information to assess the issue.
Where we accept that an issue has occurred, we may offer a replacement, credit, refund or other suitable resolution depending on the circumstances.
Nothing in these Terms limits any rights you may have under Australian Consumer Law or other applicable laws.
12. Fresh Produce Quality
We take reasonable care to supply fresh produce in good condition at the time of delivery.
Fresh produce is perishable and should be inspected upon delivery. Customers should store produce appropriately after delivery to maintain freshness and quality.
If you believe there is an issue with the quality, quantity or condition of your order, please contact us as soon as possible after delivery with details and photos where relevant.
14. Customer Responsibilities
Customers are responsible for:
Providing accurate business and delivery details
Providing clear order requirements
Checking orders upon delivery
Storing produce appropriately after delivery
Paying invoices on time
Notifying us quickly of any order issues
Ensuring delivery access is available
15. Website Use
You agree to use our website only for lawful purposes.
You must not use our website in a way that may damage the website, interfere with its operation, attempt to access restricted areas, submit false information or misuse our forms or contact details.
We may update, suspend or remove any part of the website at any time.
16. Intellectual Property
All website content, including text, images, branding, graphics, layout and design elements, is owned by or licensed to Mums Providore unless otherwise stated.
You may not copy, reproduce, modify, distribute or use our website content for commercial purposes without written permission.
17. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, privacy practices or operation of third-party websites.
Accessing third-party links is at your own risk.
18. Privacy
When you contact us, submit a form or make an enquiry, we may collect personal and business information such as your name, business name, phone number, email address, suburb, delivery location and produce requirements.
We use this information to respond to enquiries, provide quotes, manage customer relationships, process orders and deliver our services.
For more information about how we handle personal information, please refer to our Privacy Policy.
19. Limitation of Liability
To the maximum extent permitted by law, Mums Providore is not liable for any indirect, incidental or consequential loss, loss of profit, loss of business, loss of revenue, loss of opportunity or loss arising from delays, product unavailability, delivery issues or use of this website.
Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot be excluded under Australian Consumer Law or other applicable laws.
20. Force Majeure
We are not responsible for delays or failure to supply products where caused by events outside our reasonable control.
This may include extreme weather, market shortages, supplier issues, transport delays, road closures, strikes, public health restrictions, accidents, equipment failure or other unexpected events.
21. Changes to These Terms
We may update these Terms and Conditions from time to time.
The updated version will be published on this website. Continued use of our website or services after changes are published means you accept the updated Terms.
22. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Any disputes will be handled in accordance with the laws and courts of New South Wales.
23. Contact Us
If you have any questions about these Terms and Conditions, please contact us.
Mums Providore
Flemington Market, Sydney NSW
Phone: +61470622312
Email: mumsprovidore@gmail.com